Client Solutions Manager

At Facility Management Planners (FMP), we design and implement evolutionary solutions for physical and virtual convergence, allowing for workplaces to be more comfortable, sustainable, and engaging.  We are seeking a Client Solutions Manager to become an integral part of our team!

This position will provide customer relationship management, leadership and advisory services to FMP’s clients by creating a vision and direction for service delivery and growth.  The Client Solutions Manager will work closely with clients to understand their business challenges and goals and ensure that FMP’s services help them achieve their objectives. 

The ideal candidate will be organized, creative and have a passion for working in a fast-paced, small business environment. We are a growing firm looking for a self-motivated person who has the ability and desire to collaborate with our team and quickly adopt new concepts and technologies with the goal of delivering optimal solutions to our clients. This role must have a passion for providing ‘best practices’ and data solutions to meet the data and industry needs of our business.

Responsibilities:

  • Develop and manage relationships with clients, serving as the main point of contact for aligning their requirements with FMP’s services and technology.
  • Provide account/project oversight and leadership for all project types, including complex, multi-track projects.  
  • Responsible for creating the direction and strategic vision for services and leading the project team to deliver project on time and on budget.
  • Proactively and regularly identify improvement and expansion opportunities in assigned accounts.
  • Provide subject matter expertise and lead client through decision making processes for all areas of technology deployment, including but not limited to Space Management, Property and Lease Management, Asset Management, Facilities Operations and Capital Projects.
  • Prepare and deliver statements of work; Negotiates initial scope and scope changes with clients.
  • Ensure full compliance with the terms of FMP’s agreement with client and manage expectation for the resulting FMP deliverables.
  • Advise on industry best practices as well as the capabilities of technology and the benefits of associated service offerings.
  • Lead consultative planning sessions with clients’ key stakeholders – typically senior management in the facilities and real estate, information technology, finance, and human resources departments.
  • Document and communicate ‘as-is’ and ‘to-be’ conditions, process, technical and staffing model solutions, Return On Investment (ROI) criteria, and Key Performance Indicators and measurement criteria.
  • Perform other project tasks as required such as training, UAT, implementation oversight, change management.

Qualifications:

  • Bachelor’s degree from a four-year college or university in Business Administration, Information Systems, Engineering, Architecture or any equivalent combination of education and experience.
  • 5+ years of experience in a client-facing/consulting position demonstrating knowledge of technology implementation, management consulting and/or analytics services.
  • Curious minded and driven for success.  Well organized / proactive
  • Knowledge of real estate, facility management, asset management and/or space planning is a plus.

 

About the Company

Facility Management Planners (FMP) provides enterprise consulting solutions for our clients to manage the entire lifecycle of their real estate and infrastructure assets.  Our goal is to help customers bring Human Resources, Real Estate and Technology resources together to create engaging places designed to attract and retain top talent and improve workplace wellness, utilization and productivity. 

We have a team-oriented, collaborative and flexible atmosphere.  Our staff is comprised of professionals with expertise in architecture, interior design, facility management, information systems and software development.  We have a creative, innovative environment and you will have an opportunity to contribute immediately to our team.  We enjoy working hard and thriving in a deadline-oriented atmosphere, but we also make time to relax and enjoy time together outside of the office. 

In addition to our great working environment, we offer the opportunity for growth, competitive salary and benefits package including medical, dental, vision, 401K match, vacation days and more.

FMP is an Equal Employment Opportunity Employer.

careers@fmpca.com